Privacy policy
Privacy Policy
Silk & Lace is committed in protecting your personal information. Our privacy policy outlines how and why we use your personal information and the methods we use to ensure that it is secured. This policy will also state the rights you have in regard to the deleting, transferring or updating your personal information. You should read this policy in conjunction with our terms and conditions. Please note that this privacy policy only applies to information that is obtained by us and not interactions that you have had with third parties.
How we collect your personal information:
We will usually collect your information when you interact with us. This is usually when you by a product from our online store or in person when you sign up to receive emails from us. We also like to look at how you use our website so we can make it the best possible experience for you.
Examples of the information we collect from the device.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
Examples of the way we collect your personal information is listed below.
-When you register for an account on the Silk & Lace website.
-When you contact us over email or phone
-When you sign up top receive newsletters.
-When you enter a competition.
The Types of information we collect.
We only collect the information that is necessary for us to carry out our business or fulfil a particular request that you have made.
-Title
-Forename and Surname
-Email address
-Date of Birth
-Contact phone number’s
-Purchase information
-Interactions with us e.g. contacting customer services.
-Payment details
-Delivery addresses
-Billing address
-Information from cookies.
When visiting our website, we may automatically collect a populated IP address. An IP address is a unique number which allows an internet connected device to browse the internet. We may also collect the time and date of the visits, the pages you have visited and the type of internet browser you are using.
If you would like more information on this please visit our cookie policy.
Why do we collect your personal Information?
We like to get to know our customers as this is the way we find new ways to improve our customer experience. We may also use the information that you have provided to contact you about any queries we may have about your order.
Sharing your personal Information?
We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising; customer analytics; events; fulfilment of orders; delivery; returns; refunds; IT services; etc. In providing the services, your personal information will be used by the service provider on our behalf.
We will check any third parties that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.
We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
Business transition and legal compliance.
In certain circumstances, we share or are obliged to share your personal information for business legal and compliance purposes this includes third parties that are not part of the Silk & Lace LTD.
We may use your personal information in connection with a business transition (For example a merger or an acquisition by another company or sale of our assets). To ensure that we are following legal guidelines your personal information may be shared with external professional advisors such as lawyers, accountants, financial institutions and insurers.
We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances, it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), the Financial Conduct Authority, police and public prosecutors or to comply with a court order or power of attorney. We will also need to do this to undertake customer checks to know our customers and verify their identity. We will use your information to conduct online searches with Thomson Reuters World-Check, to assist us with meeting our legal requirements. We may also be required to share your information to report any suspicious and/or criminal activity including fraud, sanctions and anti-money laundering. It is our legal obligation to do so.
Can I unsubscribe from marketing communications?
We will be sad to see you leave, but you can of course unsubscribe from marketing communications at any time.
There are a number of ways to do this.
-You can email customer services on Customerservice@silk-lace.com or fill out our online form.
-You can unsubscribe in any marketing email you receive by clicking the unsubscribe link that is at the bottom of all our marketing Emails.
-If you use your online account you can manage your account and select opt out from one or all of the different push notifications.
Our use of cookies and similar technologies.
Our website and emails contain cookies, pixels , records and other technologies which you should be aware of.
Third Party services.
Our website and mail may contain links to third party websites. Please note when you use a link to go from our site to a third party site this privacy policy no longer applies.
-Your interaction on any other websites, or dealings with any other third party service, is subject to their own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties.
-We encourage you to become familiar with the privacy practices of every website you visit, or third party service provider that you deal with, and to contact them if you have any questions about their respective privacy policies and practices.
-This Privacy Policy applies solely to personal information collected by us through our Sites or Services (or Third Party providers performing our Services on our behalf) and does not apply to these third party websites and third party service providers.
Children using the site
Customers need to be over 16 Years old to create an account with Silk & Lace and to sign up to receive or newsletters. We do not deliberately collect information from children that are under the age of 16. If you are under the age of 16 please do not submit any personal data through our services. We do encourage parents or legal guardians to monitor their children’s internet usage and help us enforce our privacy policy of by advising their children never to provide personal information through sites and services without their permission. If you ever have a doubt that your child under the age of 16 has ever provided personal data to us please email our data protection officer at Customerservice@silk-lace.com and we will delete the information from our database.
How long do we keep your personal information for?
We keep your personal information in line with our company’s policies and as required to comply with any legislations. We will only retain information for as long as required.
Confidentiality and security of personal information.
We are committed to keeping the personal information you provide safe. We take reasonable precautions to protect your information from loss, misuse or alterations. We also do not sell your personal information.
-All of our employees and data processors are obliged to respect the personal information of all users that interact with our website.
To ensure that you are always aware of how we use your personal information, we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required, to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customer.services@silk-lace.com.
